Credit management with ADR

Creation of an ADR credit management system integrated with revenue management and the billing process

This involved the design of workflow and governance models related to credit management, including the activation and forwarding of cases to Phone Collectors/Credit Recovery Agencies (ADR).

Also involved was the development of workflow and governance models related to those activities that take place after a case has been forwarded to recovery agencies, in terms of legal action and/or loss.

This culminated in the realisation of the system to implement these processes, integrated with revenue management and the billing process.