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Service Center operating model

Design of the organizational and management model of the services delivered inside and outside by the Service Center (IT, HR, Quality and General Services) of a group 

Design of a Service Center operation and governance model, consistent with the guidelines and strategies of the group. Scope of the study:

  • Service portfolio mapping (IT, HR, Quality and General Services)
  • Analysis and design of the management processes of the service types provided
  • Identification of IT requirements (tools, applications,…) to support processes
  • Identification of a “basic” set of indicators for the monitoring of service levels
  • Design of the organizational model with a description of roles and responsibilities
  • Controlling model