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Customer experience as a key driver for growth: the omnichannel connecting businesses to people

White paper ZeroUno and Fincons Group

What do customers want?  Whatever the industry, pondering this question and crafting high-value customer experience has become an imperative.

In a competitive market how businesses communicate with their customers and embed digital into all parts of the business requires a radical rethink to be truly effective.

Some useful information can be found in the white paper “Customer experience as a key driver for growth: the omnichannel connecting businesses to people”, edited by ZeroUno, the Italian newspaper addressed to ICT companies and operators, in partnership with FINCONS GROUP and with the support of Forrester and of the Milan Polytechnic.



Customer experience as a key driver for growth: the omnichannel connecting businesses to people