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Solving the digital dilemma

Actuarial Post 

The insurance industry is at an important cross-roads and needs to change its customer communication strategy. Purchasing online, as well as mobile, are significantly increasing, making fundamental for insurers to leverage these channels and offer user friendly interfaces to both brokers and direct customers.

Giuliano Altamura, Financial Services Business Unit Manager at Fincons Group, explains what measures insurers can take to meet changing customer behaviours and remain ahead of the curve.



Solving the digital dilemma