This involved the design of workflow and governance models related to credit management, including the activation and forwarding of cases to Phone Collectors/Credit Recovery Agencies (ADR).
Also involved was the development of workflow and governance models related to those activities that take place after a case has been forwarded to recovery agencies, in terms of legal action and/or loss.
This culminated in the realisation of the system to implement these processes, integrated with revenue management and the billing process.