Salesforce Competence Center

The best way to manage customers, sales opportunities and marketing automation

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Reliable partners for a successful CRM

Companies of all sizes and sectors need a CRM solution to optimize their customer relationship.

Issues such as data dispersion or lack of coordination between sales and marketing teams can lead to lost business opportunities, low customer satisfaction and operational inefficiencies.

Thanks to Salesforce it is possible to centralize customer data management via the cloud, to improve collaboration between teams and increase the performance of both sales and marketing departments.
Through process orchestration and automation, Salesforce allows you to increase sales opportunities, while request management and data analysis optimization makes it possible to significantly improve after-sales services, positively impacting customer satisfaction and company efficiency.

The Fincons Competence Center can count on a team of highly qualified professionals capable of offering personalized consultancy and implementation services for Salesforce solutions, helping companies get the most out of their CRM.

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Years of collaboration with Salesforce

SERVICES PROVIDED

Project governance Project governance
Architectural design and integration definition Architectural design and integration definition
Functional and process design Functional and process design
Solutions implementation and configuration Solutions implementation and configuration
API development and management for integration with other applicatives API development and management for integration with other applicatives
Application management service Application management service
Data Analysis & Reporting Data Analysis & Reporting
Data cleaning Data cleaning

Our skills

Commerce Cloud

Omnichannel solution to offer an optimized e-commerce experience for B2C and B2B companies

Salesforce Platform

Core platform that includes a proprietary development framework for building custom applications

Mulesoft – API Integration

Connecting apps, data and devices via cloud or on-premises. Imports data from third-party systems such as SAP, Oracle, Workday and many others.

Service Cloud

CRM application for customer service across all channels, such as phone, email, web, chat and social.

Sales Cloud

CRM application for managing sales activities thanks to lead management, customer and opportunities management and forecasting features.

Marketing Cloud

Marketing suite to manage email, social media, web and mobile channels to fully leverage marketing automation.

BENEFITS

Faster processes to increase sales Faster processes to increase sales
Simplified processes to improve customer service Simplified processes to improve customer service
Optimized data analysis Optimized data analysis
Scalable marketing initiatives to increase ROI Scalable marketing initiatives to increase ROI
Easy to design applications for customers and employees Easy to design applications for customers and employees
Optimized omnichannel experiences Optimized omnichannel experiences
Why Fincons

Fincons has been one of Salesforce’s Consulting Partners since 2014 and can therefore boast long and consolidated experience in the implementation, management and development of Salesforce, gained by supporting numerous companies in their CRM projects.

In addition to experience in the field, our competence center is continuously involved in training and certification initiatives so as to be able to offer our customers modern and innovative solutions

A highly flexible and high-performance delivery model allows us to offer quality services at competitive costs to best meet customers’ needs with customized solutions that improve operational efficiency, increase sales and optimize customer care.

Why Fincons

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